Your Privacy Is Our Responsibility
This policy provides a full explanation of how your personal information is collected, used, and kept secure on the btedt platform.
1 Introduction & Scope
This privacy policy applies to all registered and unregistered users of the btedt online gaming platform. When you visit the btedt website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.
We believe that every user's personal information is highly sensitive, and ensuring its protection is one of our core responsibilities. That is why btedt takes the highest technical and administrative measures to keep your information secure.
2 What Information We Collect
2.1 Information You Provide Directly
When you open an account or use our services on btedt, we collect the following information:
- Full name and date of birth (for age verification — access is granted only to those aged 21 and above)
- Mobile number and email address
- Payment method details (bKash, Nagad, or Rocket number — for transaction processing only)
- Documents required for identity verification (where applicable)
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser and operating system information
- Duration of site visits and pages viewed
- Cookie and session data (see Section 8 for details)
- Gaming activity and transaction history
3 Purpose of Using Information
btedt uses your personal information only for the following legitimate purposes:
Account creation and management, and identity verification
Processing deposits, withdrawals, and other financial transactions
Providing customer care and support
Platform security and fraud prevention
Improving service quality and enhancing the user experience
Providing assistance to users under the responsible gaming policy
Complying with legal and regulatory obligations
Relevant promotional communications (with your consent)
btedt never sells your information to third parties. We do not use your information for any purpose beyond those described above.
4 Data Protection & Security
To ensure the security of your information, btedt has adopted industry-standard technical measures. Our platform uses SSL encryption, which keeps all information transmitted between your browser and our servers secure.
4.1 Technical Security Measures
- SSL/TLS encryption on all data transmissions
- Passwords stored in the database are in encrypted format — no staff member can view them directly
- Regular security audits and vulnerability assessments
- Access to personal data is restricted to authorised staff only
- Automated monitoring systems to detect suspicious activity
4.2 Administrative Security Measures
- Staff training and awareness programmes on handling personal data
- Role-based access controls for data access
- Strict confidentiality agreements with third-party service providers
- A rapid response plan in the event of a data breach
5 Sharing Information with Third Parties
btedt does not sell, rent, or exchange your personal information with third parties. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
We use designated payment gateways to securely complete your financial transactions (deposits and withdrawals via bKash, Nagad, or Rocket). These providers receive only the information needed to process transactions.
5.2 Technology and Service Providers
Technology partners that assist in operating our platform (such as server hosting and data analytics) may access limited information solely for the purpose of providing their designated services, and they operate under strict confidentiality agreements.
5.3 Legal Obligations
If btedt is required to disclose information under a court order, government authority request, or legal process, we will comply with the law. In such cases, we will provide only the information that is legally required.
6 User Rights
You have the following rights regarding your personal information, and btedt is committed to honouring them:
Right of Access
You have the right to request details of what information we hold about you.
Right to Rectification
If your information is inaccurate, you can request that it be corrected.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Object
You can object to marketing communications at any time, and we will act on that request.
To exercise these rights, please contact the support team.
7 Data Retention Period
btedt retains your personal information only for as long as necessary. In general:
- Account information: While the account is active and for the legally required period after it is closed.
- Transaction records: For the period required for financial auditing and fraud prevention.
- Cookies and log files: Short-term — varies depending on the type of cookie (see Section 8 for details).
- Support communications: Retained for a set period to ensure service quality.
After the specified period, information is securely deleted or anonymised.
8 Cookies & Tracking Technologies
Cookies are used to ensure the proper functioning of the btedt platform and to improve your experience.
Types of Cookies
- Essential cookies: Essential for the basic functionality of the site — without them the site cannot work properly.
- Functional cookies: Remember your preferences and settings (language, session information, etc.).
- Analytical cookies: Analyse site usage to help improve quality — data is processed anonymously.
You can manage cookies through your browser settings. However, disabling essential cookies may make some features of the site unavailable.
9 Special Protection for Payment Information
Your bKash, Nagad, or Rocket account details are not stored on btedt's servers. Each transaction is processed through the respective mobile banking provider's own secure system. We retain only the transaction reference information required for accounting and support purposes.
Never share your mobile PIN or password with btedt during a deposit or withdrawal. No representative of ours will ever ask you for your PIN or password.
10 Protection of Minors
btedt strictly does not provide services to anyone under the age of 21. We actively verify age and do not knowingly collect information from any minor. If we confirm that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
11 Changes to This Policy
btedt may review and update this privacy policy from time to time. If there are significant changes, we will notify you by email or through a clear notice on the site. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The date of each change will be noted in the "Last updated" section at the top of this page. We recommend that you review this page regularly.
12 Relationship with Other Policies
This privacy policy should be read as part of btedt's Terms and Conditions. In the event of any conflict between this privacy policy and the Terms and Conditions regarding personal information, this privacy policy will take precedence.
To learn more about responsible gaming, please see our Responsible Gaming page.
Have a Privacy Question?
For any questions, requests, or concerns regarding the protection of your information, please contact our support team. We are available 24/7 to assist in both Bengali and English.
Support is also available via 24/7 live chat